Your Sales Team
You are the operational command centre for your sales team. Your representatives are selling Zibuke OnCall home services packages that help homeowners manage the cost of unexpected maintenance. Track every representative, hold them accountable, and graduate 12 of them through their 45-sale assessments.
Live Activity Feed
Real-time updates from your team. When a representative closes a sale, submits contacts, or sends a message, you see it here immediately.
How to Communicate with Your Team
You can send text messages to your team through this portal. For voice notes and videos, use WhatsApp or Moya App directly so your representatives receive them instantly on their phones.
End of Day Notes
The latest message each representative sent you. Representatives who have not checked in today appear highlighted so you can follow up immediately. A representative who cannot reach you after a difficult day will carry that frustration into tomorrow. For voice notes and videos, use WhatsApp or Moya App.
Prospect Activity
Recent prospect notes logged by your representatives in the field. Review these notes to understand the quality of each conversation and to identify who needs coaching.
Door-to-Door Representatives
These representatives visit customers at their homes and have face-to-face conversations about managing the cost of unexpected home maintenance. Daily target: 9 contacts per day.
Social Media Representatives
These representatives send voice notes and video messages to prospects on Facebook, LinkedIn, WhatsApp, and Moya. Daily target: 75 direct messages per day (25 per platform).
All Submissions
Every contact and direct message submitted by your representatives. Review for completeness and quality.
Coaching Notes
Record every coaching interaction with your representatives. When you review a representative progress, you need to see what you have already coached them on.
Coaching Calendar
Your scheduled coaching sessions. Wednesday group coaching at 14:00. Sunday individual coaching at 15:00.
Role-Play Library
Ready-made objection scenarios for coaching sessions. Use these during role-play with your representatives.
Team Leaderboard
Representatives ranked by performance. This creates healthy competition and shows every representative exactly where they stand.
Door-to-Door Rankings
Social Media Rankings
Missed Target Alerts
Automated alerts when representatives miss their daily targets. Yellow means one day missed. Orange means two days missed. Red means three or more days missed.
End-of-Day Call Tracker
Track whether you have completed end-of-day emotional check-in calls with every representative. The emotional check-in is a non-negotiable daily activity.
Daily Report Generator
Auto-compiled daily report for nyekamawabo@zibukeafrica.co.za. Review and send between 17:30 and 18:00 every day from Wednesday to Sunday.
Weekly Performance Summary
Aggregated weekly data showing trends over time. If sales are declining week over week, you need to know.
Data Export
Export your team data for sharing with leadership or your own records.
12-Rep Graduation Tracker
The most important view on this dashboard. This shows exactly where you stand toward passing your assessment. You need 12 representatives to close 45 sales each.
Projection Calculator
Estimates whether you are on pace to graduate 12 representatives based on your current rate.
Team Wellbeing
Manage the emotional state of your team. After every conversation with a representative, log a quick assessment of how they are feeling. This record helps you remember who needs extra support.
My Emotional Journal
A private space for you to record your own emotional state. You are human. You carry pressure. This journal gives you a space to process your own emotions so you can lead effectively.
Sales Manager Workflow and Standard Operating Procedures
Your complete daily operating procedures. Reference these every day to ensure you are performing every task required of you.
1. Sales Manager Workflow Overview
Your job is to lead your team through their Accountability Assessments so that you can pass your own assessment. You pass when 12 of your 50 assigned sales representatives each close 45 home service package sales. Zibuke OnCall is a home services company that helps homeowners manage the cost of unexpected maintenance. Your representatives are selling four services: appliance repairs for broken fridges and washing machines, electrical work for tripped DB boards and faulty wiring, plumbing for leaking geysers and blocked toilets, and handyman services for roof leaks and sticking doors.
2. Daily Checklist
- At 09:00, send your morning check-in. Record a voice note or type a message to both your WhatsApp or Moya groups. Tell them their daily targets and remind them what you expect from them today.
- From 09:00 to 16:00, provide field support. Stay available throughout the day to help your representatives overcome objections, answer product questions, and provide emotional support when they face rejection.
- From 16:00 to 17:00, review all submissions. Check every submission from your door-to-door representatives for 9 complete contacts. Check every submission from your social media representatives for 75 direct messages. Verify that every submission includes detailed conversation notes.
- From 17:00 to 17:30, conduct your end-of-day calls. Spend 30 minutes calling each representative for a one-on-one emotional check-in. Ask them how their day went. Listen to what was hard. Help them process their emotions before tomorrow.
- From 17:30 to 18:00, send your daily report. Email your daily performance report to nyekamawabo@zibukeafrica.co.za. Include every representative performance, their emotional state, and what coaching you provided today.
3. Your Two Sales Groups
These representatives visit customers at their homes and explain how Zibuke OnCall helps homeowners manage unexpected maintenance costs.
Target: 9 contacts per day
These representatives send voice notes and video messages to prospects on Facebook, LinkedIn, WhatsApp, and Moya.
Target: 75 DMs per day
The two groups never interact with each other. Each group has its own chat, its own training, and its own performance tracking.
4. Objection Coaching Framework
Follow this seven step framework when coaching a representative through an objection. First, understand exactly what the prospect said. Second, understand what happened before the objection. Third, identify the real concern. Fourth, give specific words to use. Fifth, role-play together. Sixth, debrief. Seventh, follow up the next day.
When a prospect says "I cannot afford it", help the representative show that R259 per month is far less than R8,000 to replace a broken appliance.
When a prospect says "I already have a warranty", help the representative ask how old the appliance is. If older than three years, the warranty has expired.
When a prospect says "I will do it later", create urgency. A geyser can burst, a DB board can trip, a roof can leak, or a toilet can block at any moment.
When a prospect says "I only need an appliance plan", explain that Zibuke OnCall offers four services. If their geyser bursts or roof leaks, they will wish they had the other plans too.
When a prospect says "I can find my own plumber", explain fixed annual pricing with no surprise callout fees, no hourly rates, and no unexpected bills.
5. Emotional Management Framework
Follow this six step framework when a representative is struggling emotionally. First, listen without interrupting. Second, acknowledge their feelings. Third, normalise the experience. Fourth, reframe the rejection. Fifth, redirect to what they control. Sixth, ask for a commitment tomorrow.
6. Accountability Framework
Missed Day Escalation:
- If a representative misses their first day, send them a message asking what happened.
- If a representative misses their second day, call them for a serious conversation about commitment.
- If a representative misses their third day, their assessment is in severe danger and you must issue a formal warning.
Extension Rules: Each representative must close 45 sales within three months. If they reach 33 or more by month three, they get a one month extension. You pass when 12 representatives graduate.
All Sales Managers Overview
This view shows every sales manager and how many representatives are assigned to each one. This is visible only to the master user. Use this to monitor team distribution and ensure no manager exceeds the 50 representative limit.